Technical Support Consultant with Fortune 100 Company in Noida

from 1 to 6 year(s) of Experience
Noida

Job Description

This position is for a FORTUNE 500 Client based in NOIDA.

Excellent English written and oral communications skills a must.

Job Description:-

  • Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7
  • Triage issues coming from various channels such as phone, chat, email or web portal
  • Prioritize customer urgency and issues
  • Search and reuse information from internal information repositories
  • Log all incidents, requests and customer interactions into the case management system
  • Drive issues through the organization with urgency
  • Assess customer sentiment at all stages during the communication
  • Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
  • Understand the business impact of issues
  • Stay calm under stressful conditions while driving issues forward
  • Quickly learn and apply new knowledge and concepts

  • Requirements:-
  • Must be a Technical Graduate
  • Having 2+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions
  • Outstanding written & verbal communication skills in English with a neutral accent
  • Experience working in a team environment and managing a diverse workload
  • Experience in supporting software applications and troubleshooting in Windows and /or Mac environment
  • Knowledge of Adobe products would be preferred
  • Familiarity with msi and msp installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable
  • Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage
  • General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.

Salary: INR 4,00,000 - 4,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization

PG:Post Graduation Not Required

Company Profile

DIN Engineering Services LLP

This position is for ADOBE INDIA and would be based in NOIDA. DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
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Contact Company:DIN Engineering Services LLP