Business Analyst with Fortune 100 Company in Noida

from 4 to 5 year(s) of Experience
Noida

Job Description

This position is for a FORTUNE 500 Client based in NOIDA.

Excellent English written and oral communications skills a must.

Background:

The Business Analyst will manage customer issue reporting and conduct data analysis to uncover deeper insights that drive business understanding of top customer pain points. These insights are core to the prioritization of strategic CX business initiatives and serve as a springboard to facilitate discussions of where resources should best be allocated.

Responsibilities Include:

  • Manage and monitor existing Clarabridge model(s) built for a designated product line or business segment
  • Maintain domain expertise in designated product line or business segment
  • Maintain centralized top issues reporting documents shared with our CX & CT partners
  • Conduct deeper level sub-intent analysis on top issue categories
  • Consolidate data driven analysis to support monthly and quarterly trend reports around customer pain points

Minimum qualifications:

  • Proficiency in Microsoft Excel and Powerpoint
  • Good written and oral communication skills
  • Interest in data analysis

Preferred qualifications:

  • Experience extracting insights from data
  • Experience using Tableau
  • Experience with SQL while working with large databases

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Business Analyst

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

This position is for ADOBE INDIA and would be based in NOIDA.

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.

View Contact Details+

Contact Company:DIN Engineering Services LLP

Address :SDF NO. A - 4, NSEZ NOIDA G.B. NAGAR Noida, NOIDA, Uttar Pradesh, India