Walk IN | Technical Support Associate – Enterprise Support – Noida

1 - 6 Years
Noida

Job Description

Openings for Technical Support Associate(Enterprise Support) with ADOBE in NOIDA.

The selected candidates would be deployed full time at ADOBE offices, while being on the payroll of DIN Engineering Services.

What you'll do:
  • Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7
  • Triage issues coming from various channels such as phone, chat, email or web portal 
  • Prioritize customer urgency and issues
  • Search and reuse information from internal information repositories 
  • Log all incidents, requests and customer interactions into the case management system 
  • Drive issues through the organization with urgency 
  • Assess customer sentiment at all stages during the communication 
  • Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism 
  • Understand the business impact of issues 
  • Stay calm under stressful conditions while driving issues forward 
  • Quickly learn and apply new knowledge and concepts 

Requirements:

Outstanding written & verbal communication skills in English with a neutral accent, is a MUST.
  • Must be a Technical Graduate 
  • Having 2+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions
  • Outstanding written & verbal communication skills in English with a neutral accent 
  • Experience working in a team environment and managing a diverse workload 
  • Experience in supporting software applications and troubleshooting in Windows and /or Mac environment
  • Knowledge of Adobe products would be preferred
  • Familiarity with msi and msp installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable 
  • Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage 
  • General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.

Salary: INR 3,00,000 - 4,50,000 P.A.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

The selected candidates would be working out of Adobe offices in Sec-25 Noida.

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
The company, established in 1999, takes pride in having several long-term customer relationships spread in over 20+ countries. The Company is ISO 9001:2008 quality certified, ISMS 27001:2005 certified, Member of FIEO, SEIA and with over a team of 500+ professionals operates from multiple locations including the Special Economic Zone (NSEZ).
View Contact Details+

Recruiter Name:Sakshi Srivastava

Contact Company:DIN Engineering Services LLP

Website:http://www.dinllp.com