Technical Support Consultant with Fortune

3 - 5 Years
Bengaluru

Job Description

Excellent English written and oral communications skills a must.

This position is for a FORTUNE 500 Client based in Bangalore.


Duties:-
  • Work with the Enablement Environments team and will be helping with the provisioning of the training Environments.
  • Understand, troubleshoot and communicate with technical stakeholders on cloud based training environments.
  • Manage training project schedule for leaners.
  • Manage day-to-day administrative activities of training environments.
  • Maintain regular communication with business and internal teams
  • Manage external & internal expectations for training environments program.
  • Achieve customer satisfaction through successful delivery of defined project scope
  • Capture and communicate lessons learned to the broader team
  • Communicate confidently and proactively throughout the project lifecycle
  • Manage multiple engagements simultaneously
  • Manage expectations appropriately and keep projects on schedule and within scope

Skills

  • Strong verbal and written communication skills
  • Self-managed, responsive, and dedicated to client success
  • Problem-solving skills, with a demonstrated ability to identify and solve issues quickly
  • Strong conflict resolution and negotiation skills
  • Superb organizational skills to be able to coordinate complicated multiple projects
  • Professional demeanour, ability to interact with diverse teams throughout Adobe
  • Work with a variety of data driven systems and databases such as MS Excel, Sales-Force, etc.
  • Strong data gathering and analytical skills
  • Ability to work efficiently on MS Office applications Excel, PowerPoint, Word
  • Ability to manage in an environment of ambiguity with diverse stakeholders
  • Demonstrated ability to learn quickly, be a team player, and manage change effectively
  • Will be required to work in 2-11 PM shift and occasionally late night US hours shift.

Education:-


  • Must be a college graduate with 3-5 years of experience in a software environment
  • Working knowledge of Adobe Digital Experience products will be preferred

Salary: INR 4,50,000 - 5,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.

This position is for ADOBE INDIA and would be based in NOIDA
View Contact Details+

Recruiter Name:Sakshi Srivastava

Contact Company:DIN Engineering Services LLP

Website:http://www.dinllp.com