Technical Support Consultant with Fortune 100 Company in Noida

0 - 4 Years

Job Description

This position is for a FORTUNE 500 Client based in NOIDA.

Excellent English written and oral communications skills a must.

Job Description:-

  • Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7
  • Triage issues coming from various channels such as phone, chat, email or web portal
  • Prioritize customer urgency and issues
  • Search and reuse information from internal information repositories
  • Log all incidents, requests and customer interactions into the case management system
  • Drive issues through the organization with urgency
  • Assess customer sentiment at all stages during the communication
  • Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
  • Understand the business impact of issues
  • Stay calm under stressful conditions while driving issues forward
  • Quickly learn and apply new knowledge and concepts

  • Requirements:-
  • Must be a Technical Graduate
  • Having 2+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions
  • Outstanding written & verbal communication skills in English with a neutral accent
  • Experience working in a team environment and managing a diverse workload
  • Experience in supporting software applications and troubleshooting in Windows and /or Mac environment
  • Knowledge of Adobe products would be preferred
  • Familiarity with msi and msp installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable
  • Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage
  • General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.

Salary: INR 4,00,000 - 4,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

This position is for ADOBE INDIA and would be based in NOIDA.

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
View Contact Details+

Recruiter Name:Sakshi Srivastava

Contact Company:DIN Engineering Services LLP