Service Desk An with Fortune 100 Company in Noida

1 - 2 Years
Noida

Job Description

This position is for a FORTUNE 100 Client based in NOIDA.

Excellent English written and oral communications skills a must.

Background:

As our Enterprise business continues to grow, our Customer Support organization needs to evolve and adapt in order to continue providing world class service to our customers. One key step in our evolution is the creation of a centralized Service Desk which is able to take in issues from our customers regardless of the support channel. The primary function of the Service Desk is to triage, prioritize and quickly connect our customers to the best available resource to resolve their issues.
We are looking for energetic, passionate and professional talent to help us make the Service Desk a reality.

What youll do:
  • Be part of a 24x7 Enterprise grade Service Desk team
  • Triage issues coming from various channels such as phone, chat or web portal
  • Prioritize customer urgency and issues priority
  • Search and reuse information gain from our internal information repositories
  • Log all incidents and requests into our case management system
  • Accurately document all customer interactions in a case management system
  • Connect issues and cases to the most appropriate and effective resource.
  • Creates positive experiences through effective and clear communications, appropriate sense of urgency and a respect for our customers time and effort

What you'll need to succeed:
  • Ability to assess customer sentiment at all stages during the communication
  • Ability to drive issues through the organization with urgency
  • Ability to communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
  • Ability to understand the business impact of issues
  • Ability to stay calm under stressful conditions while driving issues forward
  • Ability to quickly learn and apply new knowledge and concepts

Experience & Qualifications:
  • Must be a technical graduate
  • 2+ years previous Technical Support Center experience required with an emphasis on business to business interactions. 
  • Knowledge of Adobe products will be preferable 
  • Experience in supporting software applications with an emphasis on server based applications.
  • Basic knowledge of website design, JAVA Script and networking is an advantage 
  • Experience working in a team environment and managing a diverse workload
  • Outstanding written & verbal communication skills in English with a neutral accent
  • General cultural awareness, particularly for agents who are supporting customers in region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

Salary: INR 2,75,000 - 3,25,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

This position is for ADOBE INDIA and would be based in NOIDA.

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
View Contact Details+

Recruiter Name:Sakshi Srivastava

Contact Company:DIN Engineering Services LLP