Helpdesk Consultant with Fortune 100 Company in Noida

3 - 5 Years

Job Description

This position is for a FORTUNE 100 Client based in NOIDA.

Excellent English written and oral communications skills a must.

What youll do

  • Work with the local Channel Sales and Channel Ops teams and the WW Channel Strategy, Planning, and Programs team to design a best-in-class channel program that simplifies current procedures, reduces delays and friction, and responds quickly to partner needs.
  • Help develop global and regional Partner Handbook
  • Help drive governance model to ensure adherence to channel program rules
  • Ensure that key partner systems are effectively working and processes are aligned
  • Act as the primary point of contact in region for the Business Process Management Team, and work with this team to gather system requirements, localize/edit system generated content, and ensure the automated processes are launched properly.
  • Act as the primary point of contact in region for the Partner Helpdesk (Level 1 support for partners), and work with that team to become familiar with the partner program and any new changes that may be rolled out.
  • Be responsible to answer all partner Level 2 support inquiries, or redirect to appropriate contact.
  • Act as escalation point for internal teams and partners across all program tracks.
  • Manage all operational aspects of rolling out the Adobe Partner Connection program in region.
  • Conduct internal trainings for local Channel Team and ensure they are aware and familiar with their responsibilities for rollout. Help conduct external trainings for channel partners who intend to join the program.
  • Ensure legal contracts, click through agreement, and documentation is provided to partners in a timely manner, monitor deadlines, provide quick resolution to partner questions, and work with Legal team to address any issues. Act as key point of contact to load any manual contracts in ACM and communicate with Channel team and partners.
  • Manage and monitor the onboarding and upleveling process for partners, both manual and automated. Ensure that data entered into profile or application is accurate, validate personnel requirements, validate revenue threshold requirements, and validate supporting documentation. Act as first level approval for all applications.
  • Support Compliance team with any additional follow up needed from partner questionnaires or new Distributor onboarding.
  • Manage Deal Registration Program administration including deal approvals, payment status, payment calculation & review, and sales management reporting.
  • Assist Channel Sales team in development of Flexible Rebate Target KPI sand measurement of results.
  • Work with Channel Marketing team to manage Marketing Funding program approvals from an administrative perspective. Provide systems access to partners and review/approval all partner claims.
  • Work with Channel Marketing team to develop and ensure current materials on the Partner Portal and Partner Sales Center. Manage future version controls and release cycle of any updates to the Regional Adobe Partner Connection Program Guide.
  • Work with Channel Analytics team, Sales Operations and FP&A to develop efficient reporting process for internal team and partners to ensure partners are aware of rebate payment status.
  • Assist with bi-annual rollout of Partner Satisfaction survey for managed partner community.
  • Ensure all Channel Program project documents are complete, current and stored appropriately.
  • Keep senior management and team members informed of key issues and changes which may impact expected business results.
  • Act as a subject matter expert and an advocate in adopting new best practices and processes for the management and administration of sales systems and procedures.

What you need to succeed
  • We are looking for a candidate with experience in a Program Management role, ideally in a channel environment.
  • We are looking for a blend of drive, assertiveness, confidence, awareness and interpersonal skills to build consensus, and drive improvement projects to completion in what is a highly matrixed environment.
  • Specifically:
  • 3+ yrs of Significant experience in channel programs or channel operations environments
  • Track record of building strong relationships with sales management and salesreps.
  • Strong attention to detail.
  • Ability to execute excellent judgment.
  • Demonstrated independence, excellence and integrity in decision making and business judgment
  • Excellent presentation and Excel skills Desired (Nice to Have)
  • Experience and understanding of field enablement and/or sales o Working knowledge of Adobe products: Photoshop, Slate, Voice, Stock, Post, Dreamweaver

Salary: INR 6,50,000 - 7,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

This position is for ADOBE INDIA and would be based in NOIDA.

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
View Contact Details+

Recruiter Name:Sakshi Srivastava

Contact Company:DIN Engineering Services LLP