Helpdesk Consultant (Spanish & Port) with Fortune 100 Company in Noida

3 - 8 Years

Job Description

This position is for a FORTUNE 100 Client based in NOIDA.

Excellent English written and oral communications skills a must.

What you'll do

  • Provide a professional and efficient customer service function and takes a strong personal pride in what they do on behalf of Adobes worldwide Partner Programs Group. Focuses on quality, customer service and doesnt want to let people down.
  • Deliver a high quality, business to business support service resolving partner enquiries at the first point of contact wherever possible.
  • Confidence in communicating with partner contacts at all levels of management.
  • Act in a mature and professional manner towards partners and Adobe employees at all times.
  • Communicate and articulate clearly with the partner (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail.
  • Show confidence and willingness to assist partner in resolving any open requests for support, assistance, or information on partner membership.
  • Manage all partner communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Demonstrate ownership and willingness to resolve issues in a timely manner, using appropriate databases or systems to confirm and review the previous history if applicable.
  • Ability to assess partner sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the partner using the approved escalation path.
  • Appraise and give feedback on tasks performed giving recommendations and suggestions for improvement as and when identified.

  • Previous Customer Service experience or previous Support Centre experience required.
  • Skilled in database work and confident PC user with internet experience.
  • Knowledge of logical troubleshooting skill to gather all necessary information up-front and escalate only when necessary.
  • Experience working in a team environment and managing a diverse workload.
  • Excellent communication and influencing skills.
  • Ability to manage tasks in agreed timeframe.
  • Confidence in communicating with various business groups within the wider Adobe Worldwide Partner Team, Partner Managers and Regional Field Offices.
  • Understanding of key concepts of First Call Resolution and Customer Satisfaction.
  • Some relevant industry experience or basic understanding of the type of partners and their customers using Adobe products and/or basic understanding of how partners and their customers use the software.
  • Outstanding written and verbal communication skills
  • Brings a sense of urgency to the position to resolve issues fully in a timely manner.
  • General cultural awareness, particularly for agents who are supporting customers in a region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
  • Excellent language proficiency - written and verbal - in Spanish, Portuguese & English.
Please note that Shift : Americas / night shift (Drop provided)

Salary: INR 6,50,000 - 7,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

DIN Engineering Services LLP

This position is for ADOBE INDIA and would be based in NOIDA.

DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele.
View Contact Details+

Recruiter Name:Sakshi Srivastava

Contact Company:DIN Engineering Services LLP